I JUST PLACED AN ORDER, WHEN WILL IT SHIP? Please allow up to 24 hours of processing and production time for your order to ship out. HOW LONG IS THE SHIPPING TIME AND PRICE? All International Orders will be shipped and received in up to 3-7 working Days. WILL I RECEIVE A TRACKING NUMBER? We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. When you receive your tracking number, if you need help tracking your order please email Wagaelectriccompany@europe.com CAN I CANCEL MY ORDER? You are able to cancel your order with no penalty! You must cancel your order in up to 24 hours after creating it for the cancellation to be applied. I HAVE ENTERED AN INCORRECT ADDRESS! If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Wagaelectriccompany@europe.com. If the address is wrong, we can correct this within 24 hours. MY ITEM ARRIVED DAMAGED We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. You must return the package paying the delivery costs by yourself. We will study our possibilities of refund or replacement and get back to you in up to 48 hours I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP? If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.